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FAQs

  1. How to tell human hair with synthetic hair?
    A: human hair has natural protein . It is easy to tell by burning and smell : human hair will be ash , which will go away after pinching. human hair will smell foul . When burning , the human hair will show white smoke.
    While synthetic hair will be a sticky ball after burning and will show black smoke.
    Moreover, human hair may have very few gray hair and split ends. It is normal and not a quality problem
     
  2. How long does shipping take?
    Canada: 7-15 working days
    USA: 5-12 working days
    International: 10-20 working days (may be longer for slow-to-ship countries)
     
  3. How do I track my order?

    If your address is in the United States, Canada, Australia, Germany, France, the Netherlands, Italy, Spain, Belgium, Luxembourg, South Africa, Jersey, Guernsey, the Isle of Man. You can check the logistics information at the following URL.

    ➡➡➡http://www.yuntrack.com

    ✅When your order amount is ≥ $90, we will ship via DHL worldwide. You can check the logistics information at the following URL.

    ➡➡➡http://www.dhl.com/en.html

    ✅If your address is in the UK. You can check the logistics information at the following URL.

    ➡➡➡https://www.yodel.co.uk/

    ✅If your shipping address is not in the above country, you can check your logistics information at the following URL.

    ➡➡➡http://www.17track.net

    ✅If you can't find your logistics information in the above link, it may be because the logistics provider has not synchronized the information in time, please try again after 24 hours or please contact our customer service.

    Customer Service Email: [email protected]

  4. What is the double drawn range?
    Our double drawn range means thick and voluptuous hair from top to bottom. This is in contrast to the natural ends like our own hair has, which may be thinner towards the bottom. 
     
  5. My wigs aren't the right color and I haven't opened the main part of the package, how do I return/exchange?
    If you would like to send them back for an exchange or refund, you may do that as long as the security seal has not been broken and they have not been opened or worn, please contact us prior to sending your wigs back for full details & address information.
     
    Please write on the outside of the package with a marker "RETURN - NO DUTIES" so they don't get held up in customs. Please also include your order number inside the package. Please do not use UPS as they can charge very high rates on this side of the border. Feel free to use USPS regular shipping. We recommend sending it back with a tracking number as we cannot be held liable for lost or unknown whereabouts of returns or exchanges.

    Note: You may only return or exchange any wigs Professional Styling Tools if the item was purchased at full price. If a promotion or discount code was used, we are not able to offer a return or exchange.*

  6. Where do you ship from?
    We guarantee that all products will be shipped from South Carolina.
     
  7. My payment won't go through?
    Try using a different browser, this tends to be the solution. If you are still experiencing issues, feel free to contact us at [email protected] :)
     
  8. How do I know which color to choose?
    If you are unsure on which color will match you, feel free to send us an email to [email protected] of your hair taken outside in natural light and we would love to color match you.
     
  9. My color is on back order, can I still purchase it?
    Yes, you certainly can! Placing an order will reserve a set for you so once we are back in stock, we will send you your wigs right away! 
     
  10. How long does my hair have to be to wear wigs?
    We recommend 6 inches minimum, but if you think you can make it work then you are more then welcome to try it out.
     
  11. Can my wigs be dyed?
    Our extensions are human hair that have gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced colorist. Dyeing may lead to shortening the lifespan of your wigs’s and possibly cause damage if not done correctly. We also recommend not lightening or using any bleaching agents.
    We do not recommend dying our wigs as they have been processed multiple times. Due to the processing they have gone through they do not take to dying well.
     
  12. Can I use styling tools on my wigs?
    Yes you can! We always recommend using a heat protectant spray and on a side note some ladies wash them first to take off the vitamin enriched coating. 
     
  13. Can I wash my wigs?
    Absolutely, try staying away from shampoos with sulfate in them and use hydrating conditioners! Leave-in conditioners and heat protectants will prolong your wigs life span.
     
  14. How often do I wash my wigs?
    ONLY wash your wigs Hair extensions when they look like they absolutely need it! As they are not attached to your scalp, they don't receive the natural oils as our own hair does! So there is no need to wash them as often as you wash your own hair.
     
  15. How long do wigs Hair extensions typically last?
    The lifespan of wigs is anywhere from 3 - 6 months, depending on their usage and how they are cared for and maintained. 

  16. My wigs are shedding, what do I do?
    Some shedding is normal within the first couple wears, just like your own hair! But if you feel your wigs are shedding excessively, please feel free to contact us.