Affected by Covid-19, there will be some delay on the delivery.
● Standard Shipping: Average Delivery 10-20 Business Days - Free on orders over $59
● Express Shipping & Handling: Average Delivery 5-12 Business Days
● "Business Days" do not include weekends or holidays. Example. If you place an order with us on Friday, the 1st business day starts on Monday, unless that was a holiday, then it would be Tuesday. Saturdays and Sundays are not considered business days. When determining delivery of your order, please use this as a guide or contact us if you have questions.
● Orders begin being processed within 1 business day after being placed.
● Most orders are shipped within 3-5 days business days, however, many products can be shipped within 1-2 business days.
● After placing an order you will receive an order confirmation to the email address you gave when ordering.
● If an item you ordered is on backorder or no longer available, we will contact you usually within 1-2 business days or as soon as we are aware after you have placed your order and allow you the option to either cancel your order at no cancellation charge, have it shipped when the product would be available or order another product.
FORCE MAJEURE DELAYS
Here at Hairlux.store, we make the utmost effort to get orders delivered on time as promised. However, we cannot provide shipping refunds in the case of national crises, holidays, natural disasters, carrier delays or other circumstances where the delay is beyond our control.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at Hairlux.store to [email protected] as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.